"Verification failed": the check didn't pass
Instead of "Success!" you see a red cross and "Verification failed". What the note below it means and how to get past it.
If the check fails, you'll see a red cross, "Verification failed" and a short reason below it. "Try again" starts over.
The notes and what helps
| Note | Meaning | What helps |
|---|---|---|
| "The check expired. Please confirm it again." | The page was open too long. | Click "Try again" and tick the box again. |
| "Check your connection and try again." | The connection dropped. | Check your connection, then "Try again". |
| "The check took too long. Please try again." | No answer came for 20 seconds. | "Try again"; if it persists, try later. |
| "The check could not load. Please try again." | Part of the check didn't load. | Reload the page; pause your ad blocker for this site. |
| "This browser cannot run the check. Please use a current browser." | The browser is too old or lacks a feature. | Update your browser or use another one. |
| no note | The check was refused. | See below. |
If the check is refused
The proxy refuses when the interaction looked like a program, for example in browsers controlled by automation tools. Check the following:
- Use the page normally with a mouse, finger or keyboard.
- Turn off extensions that fill in or click pages automatically.
- Try a regular browser window instead of an automated one.
If it still doesn't work, contact the operator of the website with the Trace ID.
