Getting help: what to include
With the right details your problem is solved quickly. These four things are what the team needs when you contact them about an error page.
If an error persists or you think you've been blocked by mistake, contact the operator of the website. For Netvaer's services, you can reach us at https://www.netvaer.com/support.
What helps
- The Trace ID from the footer, for example
NV-01M60A3K7Q-4F2D-9XRB-TP6E-KM3W. - The error code from the tab on the illustration, for example "Error 403".
- The date and time shown at the bottom of the page (in UTC).
- What you were doing, for example "submitted a form" or "opened a page", and the address you tried to open.
For blocks, your IP address also helps: click "reveal" at the bottom of the page.
The easiest way is a screenshot of the whole page, which shows almost all of this.
What you don't need to send
No passwords, no login details, no cookies. The team will never ask for them.
